Paradise Concrete Care and Warranty Information

Interior Precast Concrete Products Sealed with 3-Step Premium Proprietary Sealers for Counters, Sinks, Panels, Fireplace Hearths and Mantles,Tubs, Surrounds, Furniture, and other interior products.

LIMITED WARRANTY

Paradise Concrete handmakes concrete for home and commercial applications. Our concrete is high-strength reinforced concrete made with our proprietay mix. It is stain resistant and durable. With proper care it will provide years of service. We recommend that our customer read and follow our care instructions. We guarantee our products against cracking for a period of 2 years beyond the pick up or installation date. The warranty is against flaws in workmanship and installation (if our company installed the products). The warranty does notcover inherent concrete flaws such as, hairline fractures (non-structural), tonal changes, mottling, and variation in finish. Since our products are handmade the thicknesses may vary slightly. The warranty does not cover misuse, abuse, repairs made by others, negligence, and improper substrates or installation completed by others. This warranty applies only to products that are installed by certified installers and when care and installation follows our instructions and guidelines. Improperly maintained products may not be covered by this warranty.

This warranty is limited to repair or replacement of Paradise Concrete Products, and Paradise concrete will solely determine its remedies. Paradise Concrete will inspect defects reported to us as provided herein and will notify the customer, in writing, within 30 days of receipt of notice. This warranty is not to exceed provisions provided herein and does not cover sealers or stains unless it is deamed that they are defective. Further the warranty is null and void it payment in-full has not been paid to Paradise Concrete by the customer or its agent.  Enjoy you products, they should provide years of service and wear. We are happy to recommend cleaning products and other care information , give us a call at 602-955-2396.

CARE AND MAINTENANCE

Cleaning our products is simple – we recommend a drop of dish soap without antibacterial content and no lotions in a bucket of water and a clean soft cloth. You may want to rinse the surface with clear water and dry with a terry cloth. Natural cleaners also work well but, avoid citrus based products and products with ammonia. Glass cleaners are generally not recommended.

To shine use very minimal amount of paste wax either 100% carnuba or bee’s wax in a clear color. A lightly damp soft cloth works best to apply wax. Do not apply to more than a 24” by 24 area at a time and buff immediately with thick soft cloth. You may purchase our Genius Wax from us call 602-955-2396. It is food-save and especially compounded for smooth- surface concrete. Again, apply wax sparingly. Thick amounts of wax are difficult ot remove and may turn the surface white over time. Thicker waxing does not provide more protection,  Light wax (like waxing a car) provides some protection and bring out the color and shine of our surfaces. This should only be repeated annually. Thank you!

REFINISHING

Paradise Concrete offers refinishing for its concrete customers. Our products should provide years of enjoyment with normal use. Most of our customers refinish our products between 5 to 7 years after installation and some have had their products longer and they do not require resealing. The number of years of service prior to refinishing depends upon the frequency of use, the care, and the expectations of the customer. Pricing is based upon the size and condition of the product. Give us a call for refinishing at 602-955-2396.

PREVENTION

Our products are extremely durable and you likely cannot harm our concrete, however sealers are less resilient. We can repair chips, pits and marks, but damage to the sealer may require refinishing. We recommend a few simple steps to help prevent damage to our surfaces. These are:

To avoid visiable scratches do not move or slide heavy or rough surface objects across our concrete surfaces, Protect surfaces during constructrion from other trades. Use a trivet when placing very hot pans onto counters or surfaces. Avoid leaving terracotta planters that are wet in the same spot for extended periods. These are best moved frequently or not used on our surfaces. Give us a call for additional guidance and we can answer andy questions you may have. Call 602-955-2396. Thenk you! Paradise Concrete Design Studio.